frequently asked questions

FAQ

What is the business Hours?

We're here for you 9am-5pm EST (Monday - Friday)

What is the shipping fee?

All products are free shipping.

How can I track my order?

For online orders an email will be sent with a shipping confirmation and tracking information, still have a question?  Email us at support@pursbag.com

What happen if I order something and it is out of stock?

We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days. 

Is your website secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. PURS does not store credit card information on our site.